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When money is tight often we are all tempted to do those little repairs that we would other wise get professional help to do and data recovery is no exception. Quite often data recovery are presented with hard drives that have been opened in an unsafe environment and also drive that have sustained further data loss through incorrect use of DIY recovery software.

In most cases this software will be a hard drive recovery programme for a hard disk drive that has suffered from some form of logical table corruption and will not assist with

1. Mechanically failed devices
2. Degraded hard Disk Drives
3. Devices with electronic failures

This software will of course not be able to help and if the drive is degraded or suffering from a mechanical failure attempting to run this software will in most cases cause further damage to hard disk drives, potentially making the disk unrecoverable.

Downloadable recovery software often seems like a good buy and can be quite reasonably priced but unfortunately it will not be able to help with as many hard disk problems and that is an important point to note. If you get it wrong you could lose your files forever!

There are of course a lot of IT experts around of course and you may even have some in your own business, but do they really know what they are doing when it comes to the serious issue of data recovery? You would think that your onsite IT support would be data aware bit this is quite often simply not the case.

In a typical case a drive was initially presented for diagnosis and duly diagnosed with a blown PCB – the drive seemed completely dead and would not spin at all. As an additional test a new PCB was placed on the board so that the response of the heads could be tested. The result of this test was that the heads appeared to have been “blown” by a power surge through the drive.

Upon further discussion, with the client, it transpired that the IT dept had decided to remove the HDD from the laptop and as it was an IDE device mount it as an external storage device by using an IDE connector. Unfortunately they plugged the HDD to the connector “upside down” meaning that crucially the drive received a huge power spike through it when the connector was hooked up to a PC.

It may well have been in this particular scenario that the actual problem could have been no more a few bad sectors on the disk, however due to a certain level of incompetence within this department what originally was more than likely a simple job for a data professional turned into a much more costly full drive rebuild.

Naturally the client is somewhat annoyed that his data, whilst probably still recoverable, is likely to cost much more and take longer in the recovery process.

Unfortunately most Data Recovery Companies will probably have their own tales of customer mishap or IT Technicians making their job more difficult through there well intentioned but often misinformed knowledge of hard disk drive technology.

So the moral of this is that whilst many people will look for a quick and cheap fix for their hard drive recovery problems, they really are best leaving it to the experts.

Different people will have different ideas about what a clean room is and why it is actually such an important factor for data recovery. Essentially clean rooms are controlled areas designed to be free from minute airborne contaminants which could be a speck of dust or even pollen for example. Entry to a clean room is gained via an airlock and operators generally use specialist protective garments.

For professional data recovery companies a clean room is an essential asset as hard drive repair often requires the use of exceptionally clean working conditions.

Outside air is filtered to prevent dust entering the room. Filters and processes will be in place inside the room to remove internally generated contaminants during production and working areas are often further filtered locally such as laminar flow bench.

Cleans rooms come in a variety of classes depending on their usage and the class certification is an indication of the permitted number of particles per cubic meter that particular clean room is certified for as well as the actual number of particles that are permissible. Less and smaller is obviously best.

Clean rooms are used extensively in the pharmaceutical, semiconductor manufacturing and biotech industries. Data recovery centres typically use a Class 100 clean room that has an allowance of 100,000 particles per cubic meter (compared to 35 million particles per cubic meter in a normal room).

Why Are Clean Rooms Essential For Hard Drive Repair?

The internal components of a hard drive and in particular the disk platters (many drives have more than one) are exceptionally susceptible to further damage from airborne particulates once opened. Even the most microscopic particles can further damage the extremely sensitive platter surfaces as can damage from ESD, so a clean room environment is essential for a success repair in many instances.

With each generation of disks, data is packed more and more densely on the disk platters. It is thus increasingly important that data recovery be attempted in exceptionally clean rooms.

Drive manufacturers usually specify that their product guarantee will become void if the drive is opened by anybody other than themselves, or their authorized agents. And typically, one of the conditions they impose on authorized agents is that the disks be opened in clean rooms meeting specified standards.

Thus clean rooms are necessary for data recovery on both performance and product warranty considerations. Disk drives should only be opened in clean rooms and kept there until the recovery is complete and the drive is closed. Data storage media are getting packed with data more and more densely with each new generation of drives. It is thus extremely important to attempt data recovery in exceptionally dust free rooms.

If you need to hand over your hard drive to a data recovery services company check the validation of their clean room. At the very least it should be class 100 certified although the top companies will have invested in even better standards, for example ISO class 3.